RETURNS & EXCHANGES

We want you to be happy with your purchase. Eligible in-stock items may be returned or exchanged within 14 days of delivery.

START A RETURN

The easiest way to request a return is through your Narra Studio customer account. Log in using the email address associated with your order, select the order you'd like to return, and choose Request return.

If you're unable to request a return through your account or need help with an exchange, please contact us and we'll be happy to assist.

RETURNS

Eligible items may be returned for a refund to the original form of payment when a return is requested within 14 days of delivery.

To be eligible for return:

• Your return must be requested within 14 days of delivery.
• Items must be unworn, unused, unwashed, and in their original condition.
• Original tags and packaging, when applicable, should be included.
• Items must be returned in a condition suitable for resale.
• Items marked Final Sale or otherwise listed as non-returnable are not eligible.

We reserve the right to decline a return if an item is returned worn, damaged, altered, or otherwise not in its original condition.

Please submit a return request and wait for approval before mailing your return. Once approved, returns should be sent to:

NARRA STUDIO
252 West 38th Street, Room 1504
New York, NY 10018
United States

We recommend using the return method provided with your approved return request or another trackable shipping service. Narra Studio cannot guarantee receipt of returns sent without tracking.

Once your return is received and inspected, we'll let you know when your refund has been approved. Approved refunds will be issued to the original form of payment. Your bank or credit card provider may require additional time to process the refund.

RETURN SHIPPING

Return shipping costs are generally the responsibility of the customer unless the item you received was damaged, defective, or incorrect.

When a prepaid return label is provided, the cost of return shipping may be deducted from your refund unless otherwise stated.

Original shipping charges are non-refundable.

For international returns, customers are responsible for return shipping as well as any applicable customs or carrier charges associated with returning the package.

We recommend using the return method provided with your approved return request or another trackable shipping service. Narra Studio cannot guarantee receipt of returns sent without tracking.

EXCHANGES

Need a different size or would prefer another item? We're happy to help when inventory allows.

Please contact us within 14 days of delivery with your order number and the item or size you'd like instead.

Exchanges are subject to availability. Because many Narra pieces are produced in small quantities, we cannot guarantee that another size or the same style will still be available.

If the item you need is unavailable, we can help you arrange a return instead.

REFUNDS

Once your return is received, we'll inspect the item and let you know whether your refund has been approved.

Approved refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges and return shipping costs, when applicable, are not refundable.

If your return does not meet the eligibility requirements above, we may be unable to issue a refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos of the issue.

We'll review the problem and work with you to make it right. When the error is ours or an item arrives damaged or defective, we will cover the appropriate return or replacement shipping costs.

NON-RETURNABLE & FINAL SALE ITEMS

• Some items cannot be returned or exchanged, including:
• Made-to-order garments
• Bespoke garments
• Customized or personalized items
• Fabric or textiles cut to a requested length
• Gift cards
• Items marked Final Sale

For hygiene or preservation reasons, certain products may also be designated as non-returnable on the individual product page. Please check the product description before purchasing.

If you're unsure whether an item is eligible for return, please contact us before placing your order.

MADE-TO-ORDER GARMENTS

Made-to-order garments are created specifically for you and are therefore final sale and not eligible for our standard return or exchange policy.

A 50% non-refundable deposit is required to begin production. Because materials, production time, and labor are committed specifically to your garment, cancellations after production has begun may be subject to additional charges based on the work completed and materials purchased.

Made-to-order garments are produced using the measurements provided by the client. Please review all submitted measurements carefully. Narra Studio is not responsible for fit issues resulting from inaccurate measurements supplied by the client.

Any requested changes to the agreed design, fabric, color, measurements, or other specifications after production has begun may result in additional charges and may affect the completion date.

Production timelines are estimates and may be affected by material availability, client response times, requested changes, shipping, and other circumstances outside our control.

Any applicable MTO terms provided with your order will take precedence over this general returns policy.

BESPOKE GARMENTS

Bespoke garments are individually developed and made for a specific client and are final sale.

Bespoke projects have their own payment, fitting, alteration, cancellation, production, and approval terms, which will be provided as part of your individual project agreement.

Because bespoke work involves pattern development, fittings, materials, and labor reserved specifically for your project, deposits and payments made toward work already completed are generally non-refundable as outlined in your agreement.

Client participation in scheduled fittings and timely approval of design and fit decisions are important to completing the garment on schedule. Delays, missed fittings, significant design changes, or changes in measurements may affect the completion date and cost.

CANCELLATIONS

In-stock orders

If you need to cancel an in-stock order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been processed or shipped, it can no longer be canceled and will need to follow the standard return process above.

Made-to-order and bespoke orders

Made-to-order and bespoke orders cannot generally be canceled for a full refund once work has begun.

Deposits are non-refundable, and depending on the stage of production, the client may be responsible for materials purchased and work already completed. The specific cancellation terms provided with your order or project agreement will apply.

ALTERED ITEMS

Items that have been altered, tailored, or otherwise modified at the customer's request are considered customized and cannot be returned or exchanged after the alteration has been completed.

If Narra Studio performed the alteration and you believe there is a problem with the work, please contact us so we can review it with you.

QUESTIONS?

Not sure whether your item is eligible for a return or exchange, or need help with an existing request? Contact us and we'd be happy to help.