Frequently Asked Questions (FAQs)

  1. Where are you based?
    • We are based in New York City, as well as in Manila, Philippines.
  2. Do you ship worldwide?
    • Yes we do! We ship all over the world.
    1. Can we visit your studio in New York?
      • Visits are by appointment only. Please contact us at info@narrastudio.com for availability.
      1. Do you restock products?
        • We do our best to restock our popular items, however, as with the nature of handmade goods, we cannot guarantee availability. If you have something you're eyeing, it's a good idea to get it while it’s in stock.
        1. Where are your size charts?
          • Please see our sizing charts here.
          1. Do you accept other payment methods aside from credit cards?
            • We accept these other payment methods, but please inquire just to be sure:
              1. PayPal
              2. Venmo
              3. Zelle
              4. CashApp
          2. Do you accept returns/exchanges?
            1. Can I cancel or modify my order before it ships?
              • To modify an order or cancel it before it ships, please email us at info@narrastudio.com as soon as possible. While we are unable to guarantee order cancellation, we are happy to assist with the return or exchange of any eligible items once you have received your order. Please note that shipping fees cannot be reimbursed for change of mind returns.
            2. Can I edit my address before my order ships?

              • If you’d like to cancel or edit the shipping address on your order, please email us at info@narrastudio.com as soon as possible and we’ll do our best to accommodate requests.