Studio Visit and Order Pick-up Policy
Studio Visits and Order Pick-Up Policy of Narra Studio
At Narra Studio, we are delighted to offer our valued customers the convenience of studio visits and item pick-ups. To ensure a seamless and enjoyable experience, we have established the following policies:
1. Studio Visits by Appointment Only: Studio visits are available by appointment only. Prior coordination is essential to ensure that our team can cater to your needs effectively and provide you with the attention you deserve. To schedule a studio visit, please contact our customer support team via email.
2. Subject to Availability: Both studio visits and item pick-ups are subject to availability. While we strive to accommodate all requests, there may be times when certain time slots or products are unavailable due to high demand or other factors. We recommend contacting us well in advance to secure your desired appointment or item pick-up.
3. Order Pick-Up Eligibility: For the convenience of our customers, we offer order pick-up options. However, please note that only orders with a total value of $200 USD or more will be eligible for pick-up at our studio. Orders below this threshold will be exclusively fulfilled through our standard shipping methods.
4. Coordinating Your Visit: To arrange a studio visit or schedule an item pick-up, kindly reach out to our customer support team via one of the following methods:
5. Safety and Health Measures: For the safety and well-being of both our customers and staff, we adhere to all necessary health and safety protocols. Please cooperate with any guidelines or precautions provided during your visit to our studio.
6. Rescheduling and Cancellations: If you need to reschedule or cancel your studio visit or item pick-up appointment, please notify us at least 24 hours in advance. This allows us to accommodate other customers and manage our resources efficiently.
We value your patronage and are committed to providing exceptional service to enhance your shopping experience. Should you have any questions or require further assistance, our customer support team is always ready to assist you.
Thank you for choosing Narra Studio, and we look forward to welcoming you to our studio soon!
Narra Studio ♡